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FAQ
Who is Plushible?
How long has Plushible been around?
OrangeOnions is a cool, family-owned business based in Cleveland since '07. It all started when the founder was studying law and needed to support his fam. Fast forward to today, they've got a huge retail warehouse and office in Ohio that's over 100K square-feet! They sell all kinds of toys and stuff online, and even have their own websites like Plushible.com, OrangeOnions.com, and Eimmie.com. These guys are legit - they made it on the top 1000 online retailers list in 2016 and they're A+ rated by BBB.org.
I want to talk about you, what do I tag on social media?
We're dying to know how much you're digging your Plushible purchase! Don't keep it to yourself, share your stories and show off your plushie love on social media. Make sure to tag us with #Snugible, #Plushible, or #PlushiePack so we can give you a shoutout!
Where are you located?
Plushible's headquarters is located in a cozy little suburb of Cleveland, Ohio called North Randall. Our offices and warehouse are all in one place, making it super convenient for us to handle everything from the heart of the country. If you want to send us some snail mail, you can find us at 20801 Miles Road Unit D, North Randall, OH 44128.
Do you have gift cards?
Awesome news! Plushible has got you covered with gift cards ranging from $10 to $100.
I have a different question, who do I contact?
If you've got any cool ideas, thoughts, or if you ran into any tech problems while checking out our site, we'd love to hear from you! You can reach us by phone at (888) 611-8501 or through our Live Chat service. We're around Monday-Thursday from 8:30am to 4:30pm and Friday from 8:30am to 4pm (EST). If you prefer email, hit us up at customerservice@plushible.com and we'll hit you back ASAP.
Snugibles
What size do the Snugibles come in?
So, you're probably wondering if Snugibles will fit you. Well, we've got good news! They're pretty much a one-size-fits-most kinda deal. You can rock 'em all the way up to size XXL and still feel super cozy. If you're a bit bigger than that though, they might fit more like a regular hoodie. But hey, either way you'll still be snug as a bug in a Snugible!
Ordering
What size do the Snugibles come in?
So, you're probably wondering if Snugibles will fit you. Well, we've got good news! They're pretty much a one-size-fits-most kinda deal. You can rock 'em all the way up to size XXL and still feel super cozy. If you're a bit bigger than that though, they might fit more like a regular hoodie. But hey, either way you'll still be snug as a bug in a Snugible!
What types of payment do you accept?
At Plushible.com, we're pretty flexible when it comes to payment options. You can pay with PayPal, Amazon Pay, or even whip out your trusty credit card (we take American Express, Discover, MasterCard, and Visa). Whatever works best for you, we got you covered!
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Sorry, we don't at the moment, but don't worry, we'll hit you up as soon as we do! Just drop your details in our email listing and we'll keep you in the loop, promise!